Terms and Conditions

 

Postage and Packaging

 

I have a set charge for all postage within the UK and externally. For postage to other countries, please contact me.

 

UK: £9.00 p&p

 

EU / USA: £14.00 p&p

 

My post out turnaround is currently at two weeks, unless it's an item that's in stock. You will be notified if the estimated delivery time will be shorter or longer, and all items are posted using Royal Mail’s "signed for / special delivery" services. Tracking details will be made available and once you've received your item, please let me know via e-mail or text. I will always endeavour to get your item/s out ASAP and will notify you of any changes to the delivery time.

 

I will send out an information sheet to you via e-mail once you have placed an order. This contains detailed information about your tool including photographs, packaging and care instructions, plus the Royal Mail tracking details.

 

Special/Custom Orders

 

If you order a custom item, a deposit will be required before the full price is to be paid.

 

Returns Policy

 

In the very unlikely event that your product arrives damaged or faulty please let me know as soon as possible, and no longer than seven days from receipt. Once I have agreed with you the nature of the problem I will ask you to return the item to me for a repair, replacement, or a refund. You will be eligible for a refund if your item is faulty and is returned without any damage or signs of use.

 

Guarantee

 

The tools I produce are guaranteed against faulty materials and craftsmanship for a period of 30 days from receipt providing that the care instructions are followed. You are welcome to contact me at any time to clarify or discuss the best practices for tool care. This guarantee does not extend to general wear and tear in use.

 

Data Protection

 

I do not store any personal financial information (such as card details) and will never share any information with 3rd parties. I will keep a record of names and addresses with details of all orders. These will be kept secure.

 

UK knife Law

 

It is illegal to supply any edged tool to anyone under the age of 18. I reserve the right to request proof of age if I feel it is required.