Terms and Conditions
Postage and Packaging
I have a set charge for all postage within the UK and externally. For postage to other countries, please contact me.
UK: £9.00 p&p
EU / USA: £14.00 p&p
My post out turnaround is currently at 4 weeks, unless it's an item that's in stock. You will be notified if the estimated delivery time will be shorter or longer, and all items are posted using Royal Mail’s "signed for / special delivery" services. Tracking details will be made available and once you've received your item, please let me know via e-mail or text. I will always endeavour to get your item's out ASAP and will notify you of any changes to the delivery time.
I will send out an information sheet to you via e-mail once you have placed an order. This contains detailed information about your tool including photographs, packaging and care instructions, plus the Royal Mail tracking details.
If you order a custom item, a deposit will be required before the full price is to be paid.
In the very unlikely event that your product arrives damaged or faulty please let me know as soon as possible, and no longer than seven days from receipt. Once I have agreed with you the nature of the problem I will ask you to return the item to me for a repair, replacement, or a refund. You will be eligible for a refund if your item is faulty and is returned without any damage or signs of use.
The tools I produce are guaranteed against faulty materials and craftsmanship for a period of 30 days from receipt providing that the care instructions are followed. You are welcome to contact me at any time to clarify or discuss the best practices for tool care. This guarantee does not extend to general wear and tear in use.
UK knife Law - 2018
It is illegal to supply any edged tool to anyone under the age of 18. All of my items are posted using signed delivery - this is to ensure that the recipient is over the age of 18 and in compliance with the current UK laws on knife / tool sales. I reserve the right to request proof of age if I feel it is required (please don't be offended if I ask).
Data Protection & GDPR
Please refer to this page for information on data protection and your rights.